Every day, thousands of people fall victim to scammers pretending to be from their bank.  Scammers reach out via email, text, or a phone call with an urgent warning about an issue with your account or a suspicious transaction. Regardless of their method, their goal is the same – to trick you into providing account information including PIN over the phone or through a link they provide – so they can steal your money.

Protect Yourself with These 5 Tips to Spot and Prevent a Bank Imposter Scam

Tip 1: Don’t trust your Caller ID.

Scammers may be able to make their phone number appear on your caller ID as “Marine Bank.”

Step 2: Don’t share private account information.  

Marine Bank employees will never ask for your PIN, password, or one-time access codes. This information should always be private and never shared.

Step 3: Ignore requests to send a payment to solve a problem.

Marine Bank employees will never ask you to send money to anyone to "reverse a transfer," "receive a refund," or anything similar. If a correction is needed, we have your account information.

Step 4: Ignore transaction requests you didn’t initiate.

If you receive a one-time access code to authorize a transaction you didn't initiate, don't use the code or share it with anyone, even if they claim to be from Marine Bank. One-time access codes should never be shared.

Step 5: Suspicious? Hang up and contact us directly.

If you receive an unsolicited phone call that seems like bank spoofing, hang up immediately. If you receive a suspicious text, don’t respond. Contact your local Marine Bank (see below).

How to report bank imposter fraud:

If you sent a payment or shared private account information related to a bank spoofing call, email or text, please contact your local Marine Bank (see below) immediately.

If possible, please include these details:

  • Call date, time, and your time zone
  • Number or identification that appeared on caller ID
  • Phone number the impersonator called to reach you
  • Other details about the interaction
  • Attach a screenshot of your mobile phone’s call history, if available

Still have questions?  Please call or drop by your local Marine Bank to speak to a knowledgeable banking professional.

Vero Beachside Banking Center
571 Beachland Blvd.
Vero Beach, FL 32963
Fort Pierce Banking Center
600 N. US Highway 1, Suite 604B
Fort Pierce, FL 34950
Vero US 1 Banking Center
1450 US Highway 1
Vero Beach, FL 32960
Melbourne Banking Center
3303 Suntree Boulevard
Melbourne, FL 32940
Sebastian Banking Center
1020 US Highway 1
Sebastian, FL 32958